How to Activate Virgin Plus eSIM in Canada (Step-by-Step Guide + Expert Tips)
In this guide, you’ll learn how to activate Virgin Plus eSIM in Canada step by step , from getting your QR code to setting it up on iPhone or Android, plus quick fixes if anything goes wrong. Whether you’re setting up a new line, switching from a physical SIM, or adding a second plan, Virgin Plus makes it simple.
Virgin Plus (formerly Virgin Mobile) is powered by Bell’s nationwide network, which means you’ll get reliable coverage and access to 4G LTE and 5G speeds across Canada. Unlike some budget providers, Virgin Plus also offers both prepaid and postpaid eSIM options, plus unique member benefits like entertainment discounts and streaming perks.
If you’re still deciding which Canadian provider is right for you, start with our eSIM Canada: Best Providers, Setup & Guide for Travelers & Locals for a complete comparison.
Why Choose Virgin Plus eSIM?
- Nationwide coverage. Runs on Bell’s powerful 4G/5G network.
- Prepaid and postpaid flexibility. Perfect for students, newcomers, or professionals.
- Quick setup. No waiting for SIM card delivery, just scan and go.
- Dual SIM support. Keep your Virgin Plus number active alongside a travel eSIM.
- Virgin Plus Member Benefits. Discounts on entertainment, fashion, and streaming services.
- Eco-friendly. eSIM eliminates plastic SIM cards.
Supported Devices: Virgin Plus eSIM Compatibility
Before you learn how to activate Virgin Plus eSIM in Canada, the first step is making sure your device is compatible and unlocked. Without this check, the activation process won’t work.
iPhone (dual SIM supported)
- iPhone 15 series (15, 15 Plus, 15 Pro, 15 Pro Max)
- iPhone 14, 13, 12, 11 series
- iPhone XS, XS Max, XR
- iPhone SE (2nd gen and newer)
Pro Tip: On iPhone, go to Settings > Cellular > Add eSIM to confirm compatibility. Want a more detailed breakdown? See our full guide on How to Activate an eSIM on iPhone in Canada for step-by-step instructions, screenshots, and expert tips.
Android Phones
- Google Pixel 4a, 5, 6, 7, 8 series
- Samsung Galaxy S20, S21, S22, S23, S24 series
- Samsung Galaxy Note 20 & newer
- Samsung Galaxy Z Flip & Z Fold (2020 onward)
- Motorola Razr 5G
- Huawei P40/P40 Pro (varies by model)
Pro Tip: Most Androids show eSIM under Settings > Network & Internet > SIMs. Stuck during setup? Check out our full guide on How to Activate an eSIM on Android in Canada for screenshots, step-by-step instructions, and expert help.
Tablets & Smartwatches
- iPad Pro, iPad Air (3rd gen and newer), iPad Mini (5th gen and newer)
- Apple Watch with cellular (requires paired iPhone)
- Samsung Galaxy Watch (LTE models)
What You Need Before Activating Virgin Plus eSIM in Canada
To make activating your Virgin Plus eSIM quick and stress-free, here are the essentials you should have ready before you start:I
- An unlocked, eSIM-compatible device (phone, tablet, or smartwatch).
- A Virgin Plus account (prepaid or postpaid).
- A stable Wi-Fi connection (don’t rely on mobile data during activation).
- Your Virgin Plus eSIM QR code (issued by support, in-store, or via MyAccount).
Pro Tip: Write down or screenshot your EID number (found under Settings > About Phone). Virgin Plus support may need this if troubleshooting.
How to Activate Virgin Plus eSIM in Canada on iPhone (Step-by-Step)
Here’s how to activate Virgin Plus eSIM in Canada on iPhone, step by step:
- Make sure you have your QR code ready (on another screen or printed).
- Open Settings > Cellular > Add eSIM.
- Select Use QR Code and scan your Virgin Plus code.
- Follow on-screen instructions to finish setup.
- Label the line (e.g., “Virgin Plus Canada”).
- Choose your default line for calls, messages, and data.
- Restart your iPhone if activation doesn’t complete automatically.
Pro Tip: If you’re using dual SIM, set Virgin Plus as your primary for calls and texts, and use a travel eSIM for data while abroad. Learning how to activate Virgin Plus eSIM in Canada on iPhone usually takes less than 10 minutes.
How to Activate Virgin Plus eSIM in Canada on Android (Step-by-Step)
Wondering how to activate Virgin Plus eSIM in Canada on Android? Just follow these steps:
- Open Settings > Network & Internet > SIMs (Samsung: Connections > SIM Manager).
- Tap Add eSIM > Use QR Code.
- Scan the Virgin Plus QR code.
- Label your line (e.g., “Virgin Plus”).
- Enable Mobile Data & Roaming.
- Restart your phone if prompted.
Pro Tip: If you don’t see an eSIM option, update your device to the latest software. Most users agree that activating a Virgin Plus eSIM in Canada on Android is straightforward. It usually takes less than 10 minutes if you have your QR code ready and a strong Wi-Fi connection.
How to Get Your Virgin Plus eSIM QR Code
There are three main ways to obtain your eSIM QR code:
Contact Virgin Plus Support
Call Virgin Plus customer support at 1-888-999-2321 or start a live chat with Virgin Plus support. After verifying your account, they’ll send you an email with your QR code.
Visit a Virgin Plus Store
Retail staff can generate your QR code instantly and even install it for you. This is the fastest option if you want in-person support.
Request Through MyAccount
Some postpaid users can log into MyAccount and request an eSIM directly online. If available, you’ll see an option under SIM settings.
Pro Tip: Save your QR code both digitally and on paper. If you factory reset your phone or upgrade to a new device, you’ll need to scan it again.
Pro Tips for Virgin Plus eSIM Setup
These tips will help you avoid common mistakes when figuring out how to activate Virgin Plus eSIM in Canada.
- Activate on strong Wi-Fi or unstable connections may fail.
- Keep your physical SIM until your eSIM is working.
- Always label your eSIM clearly if you’re using two lines.
- Save a backup of your QR code.
- Check APN settings if mobile data doesn’t connect.
- Restart your device after setup to finalize activation.
- If using dual SIM, assign Virgin Plus for calls/texts and a travel eSIM for international data.
Troubleshooting Virgin Plus eSIM Activation
- QR code not scanning? Brighten your screen, clean your camera lens, or print the QR code.
- No service after activation? Restart your device or toggle Airplane Mode.
- eSIM option missing? Update your device software.
- Activation failed? Reset network settings and try again.
- eSIM already used? Contact Virgin Plus Support for a fresh QR code. You can also visit the Virgin Plus Mobile Support & FAQs – eSIM & Dual SIM page for official troubleshooting help.
Switching From a Physical SIM to Virgin Plus eSIM
Already a Virgin Plus customer with a physical SIM? Here’s how to switch:
- Contact Virgin Plus support or visit a store.
- Request a SIM-to-eSIM transfer.
- They’ll deactivate your physical SIM and issue a QR code.
- Scan the QR code to activate your eSIM.
- Your number, plan, and perks will transfer automatically.
Virgin Plus Prepaid vs Postpaid eSIM Options
One advantage of Virgin Plus is that both prepaid and postpaid plans support eSIM:
- Prepaid eSIM: Ideal for students, newcomers, and anyone who doesn’t want a contract. Pay upfront and manage everything digitally.
- Postpaid eSIM: Perfect for professionals and families who want monthly billing, 5G access, and Virgin Plus Member Benefits.
Pro Tip: Prepaid customers must usually request their eSIM via support or in-store, while postpaid users may see the option in MyAccount.
Pros and Cons of Using Virgin Plus eSIM
Pros
- Instant digital setup, no waiting for delivery
- Runs on Bell’s strong 4G/5G network
- Works with iPhone, Android, tablets, and smartwatches
- Includes Virgin Plus Member Benefits and perks
- Eco-friendly — no more plastic SIM cards
Cons
- QR codes are single-use, you’ll need a new one if you switch devices
- Limited international roaming support
- Not available on older or locked phones
Frequently Asked Questions About Virgin Plus eSIM in Canada
Does Virgin Plus support eSIM in Canada?
Yes. Virgin Plus supports eSIM for both prepaid and postpaid customers in Canada. That means you can activate your line digitally without needing a physical SIM card. Since Virgin Plus runs on the Bell network, coverage is nationwide and includes access to 5G on compatible plans and devices.
How do I activate Virgin Plus eSIM on iPhone?
You’ll need a Virgin Plus eSIM QR code (see our section above on how to get one). Then go to Settings > Cellular > Add eSIM > Use QR Code, scan it, and follow the prompts. The setup usually takes less than 10 minutes.
How do I activate Virgin Plus eSIM on Android?
On most devices, go to Settings > Network & Internet > SIMs > Add eSIM > Use QR Code. For Samsung, look under Connections > SIM Manager. Scan your Virgin Plus QR code, label the line, and restart if necessary. Some Android devices may require you to manually enter APN settings after activation.
Can I transfer my Virgin Plus SIM card to an eSIM?
Yes. Virgin Plus allows SIM-to-eSIM swaps. You’ll need to contact customer support or visit a Virgin Plus store. They’ll deactivate your old SIM and issue you a new QR code. Your number, plan, and Virgin Plus perks transfer automatically so you won’t lose your account benefits.
Does Virgin Plus offer prepaid eSIM plans?
Yes. Virgin Plus is one of the few Canadian carriers that supports both prepaid and postpaid eSIMs. Prepaid customers can enjoy pay-as-you-go flexibility, while postpaid users get access to monthly billing, Virgin Plus Member Benefits, and 5G data speeds.
How do I get a Virgin Plus eSIM QR code?
There are three main ways:
Request it through Virgin Plus support (phone or live chat).
Visit a Virgin Plus store for in-person help.
For some postpaid accounts, download it directly from MyAccount online.
What should I do if my Virgin Plus eSIM QR code doesn’t work?
First, restart your device and try scanning again. Make sure you’re connected to Wi-Fi, as mobile data may not be reliable during activation. If it still fails, contact Virgin Plus support. They can issue you a new QR code and verify your account settings.
Can I use Virgin Plus eSIM outside Canada?
Which devices are compatible with Virgin Plus eSIM?
Virgin Plus eSIM works on most modern iPhones (XS and newer), Google Pixel devices (4a and newer), Samsung Galaxy S20 and above, and several other Android models. Tablets like iPads and smartwatches like Apple Watch and Samsung Galaxy Watch LTE are also supported. Always check your device’s settings for “Add eSIM” before requesting one.
Does Virgin Plus eSIM support 5G?
Yes. If you’re on a Virgin Plus 5G-enabled plan and using a compatible 5G device, your eSIM will connect to 5G automatically in supported areas. There’s no difference between physical SIMs and eSIMs when it comes to network access.
Explore More eSIM Activation Guides in Canada
Need help setting up an eSIM with another carrier or device? These guides will walk you through the process:
- eSIM Canada: Best Providers, Setup & Guide for Travelers & Locals
- How to Activate Bell eSIM in Canada
- How to Activate Fido eSIM in Canada
- How to Activate Chatr Mobile eSIM in Canada
- How to Activate Rogers eSIM in Canada
- How to Activate TELUS eSIM in Canada
- How to Activate Public Mobile eSIM in Canada
- How to Activate Freedom Mobile eSIM in Canada
Final Thoughts on Activating Virgin Plus eSIM
Learning how to activate Virgin Plus eSIM in Canada is simple, fast, and offers more flexibility than a physical SIM. With prepaid and postpaid support, strong coverage on Bell’s network, and Virgin Plus perks included, it’s a great option for students, professionals, and families alike.
All it takes is a QR code and a few taps on your phone. If you run into issues, Virgin Plus support and retail stores are there to help.
If you’re still exploring, take a look at our Compare Canadian eSIM Providers: The Ultimate Guide to Finding the Right Plan for a side-by-side breakdown of plans and features.
Once set up, you’ll enjoy the convenience of dual SIM, reliable coverage, and the freedom of a fully digital mobile experience.
